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Changes at Pathstone Mental Health aim to reduce wait times

Services will soon be available to families who have children under 18 with a phone call or through the website
Niagara-on-the-Lake Local Staff
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Centre L-R: Pathstone Foundation CEO Shaun Baylis, Welland mayor Frank Campion and Pathstone director of fundraising and communications Kim Rossi cut the ribbon on a new buildingPhoto courtesy of Courtesy of Modern Vision Photography Inc.

Pathstone Mental Health is taking aim wait times that have long plagued the system. Starting Oct. 31 families with a child who is under 18, living in Niagara and needs mental health services will be able to contact Pathstone directly by telephone or through the website, according to a news release. 

"We are excited about this change. A funding reallocation by the Ministry of Health has allowed us to hire more clinical staff who will be able to get to kids sooner." said CEO Shaun Baylis in a news release.

Pathstone said it has listened closely to families who report the struggles they've been having when seeking care. 

"From a family perspective, this change will give families peace of mind. They can now be reassured, that once they reach out to us, they are exactly where they need to be," said Family Engagement Lead and System Planner Sarah Cannon.

To contact Pathstone directly: 

If you need immediate mental health support, you can visit any of 10 in-person walk-in clinics, open Monday-Friday or by calling the crisis and support line, operating 24/7 at 1-800-263- 4944.

Pathstone Mental Health is a community-based organization with a mission to provide innovative and effective treatment for all children in Niagara struggling with a mental health and or addictions issue. Thanks to support from donors and volunteers, Pathstone is able to address and meet the needs of more children each year.